Aeratron Warranty Request Form Aeratron Warranty Form If you have any questions please do not hesitate to contact our Customer Service Team on 1300 116 305 Monday to Friday 9am to 5pm AEST Step 1 of 7 14% Before you get started Please ensure you have read the manual and followed all relevant troubleshooting steps. Once you submit this form a copy will be emailed to you for your records including a reference number which can be used in all future communication. Once your claim has been accepted you will be contacted by a service technician to book a time to attend the site to repair the ceiling fan within business hours Monday to Friday. Please allow up to 7 days from when your claim is accepted. To complete this form you will require the following; A copy of your Purchasing Recept (in either PDF, JPG, GIF format). A copy of your Proof of Licensed Installation – this can be an invoice or letter on the companies letterhead (in either PDF, JPG, GIF format) (Optional) Photos or video's showing the fault – that can assist with identifying the fault. Thank you in advance, if you have any questions please do not hesitate to contact us. Alternatively additional documentation can be faxed to 1300 117 548 or emailed to [email protected] Terms & Conditions Aeratron Australia Warranty Statement Ceiling Fan Warranty. You must have the original purchase receipt or bill of sale to make a warranty claim. No claim will be accepted unless proof of date of purchase is available at the time of making the warranty claim. Ceiling Fan Warranty Period. The ceiling fan itself, excluding the Remote Control Transmitter and Receiver, is covered by a 3 year in-home warranty. During this period, AeroDC will, at its discretion, repair or replace defective products. Labour and product delivery costs are borne by AeroDC during this 3 year period. The cost of obtaining or using special access equipment (scissor lifts, scaffolding etc.) is specifically excluded, and it is the responsibility of the owner to provide such equipment and have it safely installed and operated. Remote Control Warranty Period. Aeratron Remote Control Receivers and Transmitters (Handsets) are covered by a 1 year in‐home warranty under the same conditions as described above for fans. Balance of Warranty on Repaired or Replaced Products. Any replaced or repaired product is covered only by the balance of the warranty remaining on the original article. IF PROBLEMS OCCUR DURING INSTALLATION OF THE FAN, PLEASE CONTACT AeroDC IMMEDIATELY FOR ASSISTANCE AND ASK FOR ASSISTANCE BEFORE LEAVING THE SITE. Transfer of Warranty. If the dwelling where the fan or remote control is installed changes hands, the balance of the warranty passes to the new owner, providing the original bill of sale for the product is retained by the new owner. Warranty for the fan does not cover damage to the fan if it is moved from one dwelling to another during the warranty period. The warranty is voided in total if the product is sold as second hand goods. The following is NOT covered by warranty. Any damage incurred after delivery to the owner that is not caused by a fault in the products materials or workmanship; damage from lightning or power surges; incorrect installation; damage due to incorrect installation; noise or other influence of ripple control or information access systems operated over power delivery infrastructure; water damage of any kind; installation or use outdoors; damage arising from connection to or use with alternative power systems (e.g. inverters, solar, etc.). Ceiling fans not installed by a licensed electrician. Repair of a ceiling fan used incorrectly, accidentally damaged, modified in any way or not serviced in accordance with the maintenance instructions. Travelling costs incurred by AeroDC personnel or service agents and/or the cost of transporting and insuring the ceiling fan between the nearest AeroDC agents' service depot and its normal location. These costs must be met by the purchaser. Subject to any statutory provisions to the contrary, claims for damage to furniture, carpet, walls, ceilings, foundations or any other consequential loss either directly or indirectly resulting from a faulty ceiling fan. Signals sent through the mains power supply by the electricity supplier for off peak hot water, and other signals including those for street lights and such. These signals may cause an intermittent humming in the ceiling fan. It is not the fault of the ceiling fan. Aeratron Ceiling Fans not purchased and installed in Australia. A service call fee will be charged where; there is nothing wrong with the ceiling fan or; the defective operation of the ceiling fan is due to failure of electricity or; the installation is not in accordance with AeroDC instructions and/or applicable local regulations or; the defects have been caused by incorrect application or abuse of the ceiling fan or; the damage has been caused by unauthorised persons attempting to repair the fan. IF PROBLEMS OCCUR DURING INSTALLATION OF THE FAN, PLEASE CONTACT YOUR LOCAL OR NATIONAL CEILING FAN SUPPLIER AND ASK FOR ASSISTANCE BEFORE LEAVING THE SITE. WARRANTY PHONE NUMBER 1300 116 305 (AUSTRALIA ONLY MON-FRI 9am to 5pm EST) Please Note: When calling for warranty you will require the following information; date of purchase; Place of purchase; model and colour of the fan. The installing electrician’s details may also be required. Click here to download the Aeratron Australia Warranty Statement in PDF I hereby acknowledge that I have read and agree with the Aeratron warranty statement and conditions of warranty service. I acknowledge that Aeratron reserves the right to charge a service call fee of $170 (including GST) where; there is nothing wrong with the ceiling fan or; the defective operation of the ceiling fan is due to failure of electricity or; the installation is not in accordance with Aeratron Pty Ltd instructions and/or applicable local regulations or; the defects have been caused by incorrect application or abuse of the ceiling fan or; the damage has been caused by unauthorised persons attempting to repair the fan. I the customer acknowledge that I will be liable for this charge should the Authorised Aeratron service agent determine this to be the case. Terms and condition confirmation* I agree to the terms and conditions Your Name* First Last The address where the fan is located?* Street Address City State / Province / Region ZIP / Postal Code Your contact phone number?*Your email address?* Aeratron product / Model number?*e503 Whitee503 Blacke503 Silvere502 Whitee502 Blacke502 SilverAE2 50" WhiteAE2 50" BlackAE2 50" SilverAE2 50" WhiteAE2 50" BlackAE2 50" SilverAE2 50" Dark WoodgrainAE2 50" Light WoodgrainAE3 50" WhiteAE3 50" BlackAE3 50" SilverAE3 50" WhiteAE3 50" BlackAE3 50" SilverAE3 50" Dark WoodgrainAE3 50" Light WoodgrainAE2 60" WhiteAE2 60" BlackAE2 60" SilverAE2 60" WhiteAE2 60" BlackAE2 60" SilverAE2 60" Dark WoodgrainAE2 60" Light WoodgrainAE3 60" WhiteAE3 60" BlackAE3 60" SilverAE3 60" WhiteAE3 60" BlackAE3 60" SilverAE3 60" Dark WoodgrainAE3 60" Light WoodgrainOther / More than one FanOther / More than one fan - Please supply the additional details?*Fault description / what is wrong with the fan? Please be as descriptive as possible*Upload any relevant video or pictures of the fault - in either pdf, jpg, png, gif format (maximum file size 20mb) Drop files here or Where is the fan installed in the dwelling?*BedroomKitchenDinning RoomLoungeFamily RoomMedia RoomOffice / Commercial PremisesIs the ceiling raked / sloped at the fan location?*NoYes, between 1- 11°Yes Between 12 -21°Type of power at your dwelling?*On mains power (Power is provided to the dwelling)On mains power with Solar Panels (Power is provided to the dwelling)Off grid / On solar only / Generator / or other local storage systemWhat is the ceiling height at the fans location?*Standard height - 2 to 3 Metres (above floor level)Above standard height +3 Metres (above floor level) Date of purchase* Place of purchase / Retail outlet name*Receipt number / Invoice number*Upload purchasing receipt - in either pdf, jpg, png, gif format (maximum file size 20mb) Drop files here or Accepted file types: pdf, jpg, png, gif. Who installed the ceiling Fan*Licenced ElectricianBuilder as apart of a New Build or RenovationThe Name of the person who installed the Fans (if known)Name of the Company who Installed your fan*Licence Number / Contractor Number of the person / company who installed your fan*Contact number of the person / company who installed your fan*Upload copy of proof of licensed installation receipt or letter - (maximum file size 20mb) Drop files here or Accepted file types: pdf, jpg, gif, png. EmailThis field is for validation purposes and should be left unchanged.